Our Privacy Policy
Privacy Policy
Last updated: 7 September 2026
Hookway Restoration (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website:
It also explains your rights in relation to your personal information under applicable UK data protection law.
1. Who we are
The website is operated by:
Hookway Restoration
Business address: [329 Goodison Boulevard,Doncaster,dn46tr]
Email: [martin@hookwayrestoration.com]
Telephone: [07977771204]
For data protection purposes, Hookway Restoration is the data controller responsible for personal information collected through this website, unless stated otherwise.
If you have any questions about how we use your personal information, please contact us using the details above.
2. Information we collect
Depending on how you use our website, we may collect the following information:
- Your name
- Email address
- Telephone number
- Address or location information that you provide
- Details about your restoration enquiry
- Information about furniture, flooring, woodwork or other items you ask us to restore
- Photographs or other information you choose to send to us
- Information contained in messages or enquiries you submit through our website
- Information relating to quotations, appointments and services you request
- Technical information about your device and how you use our website, where this is collected through cookies or similar technologies
Please do not send us sensitive personal information unless it is genuinely necessary for your enquiry.
3. How we collect your information
We may collect personal information when you:
- Complete a contact or enquiry form on our website
- Contact us by email or telephone
- Request a quotation
- Ask about our restoration services
- Arrange an appointment
- Communicate with us about an existing or potential restoration project
- Visit or interact with our website
- Choose to provide information to us in another way
We may also receive limited information from third parties where this is necessary to provide our services or respond to an enquiry.
4. How we use your information
We may use your personal information to:
- Respond to enquiries and messages
- Provide information about our restoration services
- Prepare quotations and estimates
- Arrange appointments and site visits
- Discuss and carry out restoration work
- Communicate with you about your project
- Manage our business relationship with you
- Keep appropriate business and financial records
- Respond to questions, complaints or requests
- Maintain and improve our website and services
- Protect the security of our website and business
- Comply with legal and regulatory obligations
We will only use your personal information for purposes that are lawful and appropriate.
5. Our lawful bases for using your information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may process information where it is necessary to take steps at your request before entering into a contract, or where processing is necessary to provide services you have requested.
For example, this may include preparing a quotation or arranging restoration work.
Legitimate interests
We may process information where this is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
This may include responding to enquiries, managing our business, improving our website and services, maintaining records and protecting our business from fraud or misuse.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
Consent
Where required, we may ask for your consent before processing your personal information for a particular purpose.
Where we rely on consent, you have the right to withdraw that consent at any time.
6. Contact forms and enquiries
If you use a contact or enquiry form on our website, the information you provide will be used to respond to your enquiry and, where appropriate, provide you with a quotation or information about our services.
Please only provide information that is relevant to your enquiry.
We will not sell your personal information to third parties.
7. Sharing your information
We do not sell or rent your personal information.
We may share personal information where reasonably necessary with:
- Website and hosting service providers
- Website form and communication providers
- IT and technical service providers
- Professional advisers, where necessary
- Payment or financial service providers where applicable
- Government bodies, regulators or law-enforcement authorities where we are legally required to do so
- Other service providers where necessary to provide services you have requested
Where another organisation processes personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
8. Wix and website services
Our website is operated using Wix.
Wix and its service providers may process certain information in connection with hosting, security, website functionality, forms, analytics and other website services.
The information processed by Wix depends on the features and services enabled on our website.
You can find further information about Wix's own privacy practices on the Wix website.
9. Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can help a website operate correctly, remember preferences, understand how visitors use the website and, depending on the cookies used, support other functions.
Some cookies may be essential for the website to function.
Where applicable, non-essential cookies will only be used in accordance with applicable privacy and cookie requirements.
For more information about the cookies used on our website and how you can manage them, please see our Cookie Policy.
10. Website analytics
We may use website analytics or similar technologies to understand how visitors use our website, identify technical problems and improve our content and services.
Where analytics services are used, the information collected may include technical information such as:
- Device type
- Browser type
- Approximate location
- Pages visited
- How you reached our website
- Date and time of visits
- General information about how you interact with the website
We will only use analytics technologies in accordance with applicable data protection and cookie requirements.
11. How long we keep your information
We will keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time will depend on the nature of the information and why we need it.
For example:
- Enquiry information may be retained for as long as reasonably necessary to deal with your enquiry and maintain appropriate business records.
- Customer and project information may be retained for the duration of our business relationship and for an appropriate period afterwards.
- Financial and transaction records may need to be retained for longer periods to meet legal and accounting requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps.
13. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Ask for access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we process your information in certain circumstances
- Object to certain types of processing
- Request transfer of certain information to another organisation where the right to data portability applies
- Withdraw consent where we rely on consent as our lawful basis
These rights are not absolute and may be subject to legal conditions or exemptions.
If you want to exercise one of these rights, please contact us using the details in Section 1.
14. Direct marketing
We will only send marketing communications where we have a lawful basis to do so.
If you receive marketing communications from us, you can ask us to stop sending them at any time.
You can do this by contacting us using the details above or by following any unsubscribe instructions included in the communication.
15. Third-party websites
Our website may contain links to third-party websites.
If you follow a link to another website, that website will have its own privacy policy and terms.
We are not responsible for the privacy practices or content of third-party websites.
We recommend checking their privacy information before providing them with personal information.
16. Children's information
Our website is intended for a general audience and our services are not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
17. International transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We recommend checking this page periodically for the latest version.
19. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information about making a complaint is available from the ICO at:
https://ico.org.uk/make-a-complaint/
20. Contact us
If you have any questions about this Privacy Policy, want to exercise your data protection rights, or have a concern about how your information is being used, please contact:
Hookway Restoration
Address: [329 Goodison Boulevard, Doncaster, dn46tr]
Email: [martin@hookwayrestoration.com]
Telephone: [07977771204]
We will deal with reasonable privacy enquiries as promptly as possible.
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Last updated: 7 September 2026